Senior Network Engineer

Jobs Responsibilities:

• Network Administration: Designs, develops, implements and support day to day operational systems that provide the necessary metrics for monitoring our environment proactively.
• Provides high-level support and technical expertise in networking technology, including LAN/WAN hardware, hubs, bridges and routers network management protocols, networking architecture, authentication practices and security administration.
• Works with vendors, clients, carriers and technical staff on network implementation, optimization and ongoing management.
• Implements network security policies and procedures.
• Assists in the design, development and implementation of communication services. Troubleshoots communication services for all voice and data needs. This includes phone service, WAN Communications and PBX services.
• Applies superior troubleshooting skills on all helpdesk services received from Tier 1 and Tier 2 technicians, in a timely fashion.
• Supports all IT user request and repairs that are issued to end users.
• Follows through on tracking of helpdesk requests and provides support and incident resolution within a timely fashion as determined by IT SLA’s.
• Follows up on all incidents and contact end users to perform quality measurements that assist in tracking IT SLA’s.
• Schedules and tracks business partner resolution for any incidents that need to go outside of the company for resolution.
• Assists in incident management and works to resolve problems in a timely fashion with thorough follow up to end users to confirm problems have been resolved.
• Change Management: Follows all change management processes and procedures as required and makes recommendations for improvement to the Change Management process.
• TEAMWORK: Builds and maintains an effective working relationship with all peers. Coordinates and integrates departmental work activities with co-workers' work activities. Positively contributes to teams and other work groups to carry out departmental projects.

Jobs Qualifications:

• Bachelor's Degree in Electronic,Computer Engineering (GPA higher than 2.75), Computer Science (GPA higher than 3.0) or any related fields
• At least 5 years of experience as Network Engineer, Network Security or Data Network
• Strong knowledge in Network security
• Excellence interpersonal communication skill, positive and a high degree of customer service aptitude
• Be able to work up-country as assigned
• Have certificate in CCNA, Cisco is a plus 
• Good command of English (Required TOEIC score at least 550)